Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you interact with Slot Planet. We respect your privacy and are committed to keeping your data safe. This page sets out the categories of information we handle, why we need it and how you can manage or request access to your information.

Types of data we collect

We collect data necessary to provide and improve our services, manage accounts and meet regulatory obligations. Broadly, this includes personal data, technical data and transactional data.

Personal data

Personal data covers information you provide when registering or contacting us, such as your name, date of birth, email address, postal address, telephone number and identity verification documents where required. We also collect account credentials, security questions and any correspondence you send to our support team.

Technical data

Technical data relates to how you access and use our site and services. This may include IP address, device type, browser type, operating system, language preferences, log-in timestamps and usage patterns. We gather this information to maintain service performance and security.

Transactional data

Transactional data covers deposits, withdrawals, bets, game activity, payment method details and any records of disputes or complaints. We retain transaction logs to protect your account and to comply with financial and anti-money laundering checks.

How we use your information

We use your data to create and manage your account, process payments, verify identity, provide customer support and detect fraud. Data also helps us meet legal obligations, maintain security and carry out internal analytics to improve functionality. We will only use your personal information for purposes that are compatible with the reason it was collected.

Data protection practices

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. This includes encryption in transit, access controls and secure servers operated by trusted providers. Access to personal data is limited to staff and third parties who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, maintain sessions and collect analytics. Some cookies are necessary for core functionality, while others are used to improve site performance. You can manage cookie settings through your browser or via the cookie controls on our site.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections, request deletion where applicable and object to certain processing activities. We will respond to legitimate requests in line with applicable laws and operational requirements.

Access, correction and deletion

To access, correct or delete your data, contact our support team. We may need to verify your identity before making changes. Certain information may be retained where required for legal, regulatory or fraud-prevention purposes.

Information sharing and third parties

We may share information with payment processors, identity verification services, responsible gambling organisations and other service providers who act on our behalf. We require these parties to protect your data and only use it for agreed purposes. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be communicated on the site or by email where appropriate. For questions or to make a request, contact [email protected] or refer to our account help pages. SlotPlanet remains committed to protecting your privacy and keeping your information secure.