Reach Out to Us
We're here to help with any questions, account-related issues, technical concerns or general feedback. Our authorised support team provides help with verification, payments, game access and responsible-gambling tools, and will work with you to resolve matters quickly and professionally. For fast replies use live chat or email; for formal enquiries please use the contact addresses below. We operate from a dedicated support centre.
| Department | Contact |
|---|---|
| Customer support (live chat, email and account help) | [email protected] |
| General enquiries (payments, verification and billing queries) | [email protected] |
| Affiliate enquiries (partnerships, marketing and promos) | [email protected] |
| Phone (UK line for urgent matters) | +44 20 7946 0852 |
| Working hours (response times) | Mon-Fri, 09:00-18:00 |
| Complaints (formal disputes & escalation) | [email protected] |
Email Assistance
For detailed requests, account issues or any queries requiring documents, please contact us by email at [email protected]. Email is our preferred channel for matters that need explanation or attachments. Include a clear subject line and your up-to-date contact details to avoid delays. We aim to respond promptly and may request additional information to resolve your case.
Send Us a Message
Name - contact at Slot Planet Email Message for SlotPlanet team Send messageResponse Time
Support response times: most enquiries are answered within one business day. Simple requests via live chat or email are usually handled the same day, while investigations involving verification, payments or regulatory checks can take longer. For complex cases we may need extra documents or third-party input, so please allow up to 10 business days depending on the nature of the issue.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot while using the site and we will review them carefully. We use user feedback to refine features, fix problems and improve the overall experience for everyone. Drop us a short note and help us make the site clearer, faster and more enjoyable to use.